Shipping Policy

Last updated: October 15, 2026

⚠️ Our shipping rates and delivery times are being finalized with our logistics partner. The information below is our current estimate and will be updated soon.

Processing Time

Orders placed before 12:00 PM (HKT) on business days will be processed the same day
Orders placed after 12:00 PM will be processed the next business day
Orders placed on weekends or public holidays will be processed the next business day

Shipping Rates & Delivery Times

We currently ship to the following regions:

Hong Kong

Standard Shipping: FREE on all orders
Delivery: 2-3 business days
Carrier: Local courier

United States

Standard Shipping: $XX (free on orders over $XXX)
Delivery: 7-14 business days
Carrier: USPS / DHL

Canada

Standard Shipping: $XX (free on orders over $XXX)
Delivery: 10-18 business days
Carrier: Canada Post / DHL

International

We're working on expanding our international shipping. Sign up for our newsletter to be notified when we ship to your country.

Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website.

Customs, Duties & Taxes

Orders shipped within Hong Kong: No additional duties or taxes
International orders: May be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the responsibility of the customer.
We're not responsible for delays caused by customs clearance

Shipping Restrictions

We cannot ship to PO boxes or APO/FPO addresses at this time
Please ensure your shipping address is correct before placing your order
We cannot change the shipping address once an order has been dispatched

Lost or Stolen Packages

If your tracking shows "delivered" but you haven't received your package, please:

Check with neighbors, building management, or your local post office
Contact the shipping carrier directly
Reach out to us at support@wigwagshop.com and we'll help file a claim

Final shipping rates and coverage will be confirmed with our shipping partner soon. Check back for updates, or subscribe to be notified.